Bilingual Customer Service Representative

Pay: $22-$23/hour (based on experience)

Job Overview

We're seeking enthusiastic, customer-focused Bilingual Customer Service Representatives to join a growing, fast-paced support team. This role is ideal for someone who enjoys helping people, communicating across cultures, and being part of a collaborative, high-energy office environment.

In addition to meaningful day-to-day work, this position offers the opportunity to attend a major company convention in September, making it a great fit for candidates who enjoy being involved, staying connected, and growing with an organization.

Candidates must be fluent in English plus at least one of the following languages:

• Korean
• French
• Mandarin
• Spanish

Key Responsibilities

• Provide high-quality customer support via phone, email, and other communication channels
• Assist customers with questions related to orders, accounts, and general inquiries
• Resolve issues efficiently while delivering a professional and positive customer experience
• Accurately document customer interactions and follow internal processes
• Collaborate with team members to ensure timely and consistent service

Qualifications

• Bilingual fluency required (English + one listed language)
• 1-2 years of experience in an office or professional work environment
• Call center or high-volume customer service experience is highly preferred
• Strong verbal and written communication skills
• Ability to multitask, problem-solve, and remain calm under pressure
• Reliable, detail-oriented, and customer-focused

Compensation & Perks

• $22-$23/hour, depending on experience
• Professional office environment with a supportive team
• Opportunity to use bilingual skills daily
• Ability to attend the company's convention in September
• Growth potential within a customer-driven organization